Liberty Helicopter FAQ

Whether you have a particular inquiry regarding a group trip or require special accommodations, please do not hesitate to send us a message. Our team will get back to you as soon as we can, and will provide an answer to any question you may have.

Are cameras and smart phones allowed on your helicopters?

YES cameras and smartphones are allowed with the exception of the Samsung Note 7 smartphone devices which has been banned by the FAA in 2015

Is it safe to purchase tickets on your website?

 Yes We have a valid SSL Certificate and our website is completely secure for all of your purchases

How many people can fly in your helicopters?

 Our helicopters seat up to 5 and 6 passengers plus one pilot.

What are your hours of operation?

Our Downtown Manhattan Heliport at 6 East River Piers, NY NY 10004 is open Mon-Sat from 9:00am – 6:30pm and Closed Sundays. For more Information please call 1-800-542-9933 or 212-967-6464.

Do I need a reservation to book my NYC helicopter tour?

Helicopter tour reservations are not required but strongly recommended, especially for weekends and holidays. If you come to the heliport without a reservation you may have to wait or come back later in the day for the next available flight. We recommend booking your NYC helicopter trip 2 weeks in advance to ensure your preferred flight time is available. During peak times such as New Years, Christmas and other holidays we recommend booking even further out. Our customer service agents speak multiple languages and are here to assist you through the booking process. Give us a toll-free call today at (800) 542-9933 to schedule your experience!

Do you ever have delays or interruptions to your scheduled flights?

Delays may occur more often then not during: 1) Our busy season from June thru December.  2) Government air restrictions and high profile government visits to NYC. 3) Inclement weather and the next flyable weather day. 4) Extreme heat, cold or windy days.  5) Holidays

Is there public transportation to Liberty Helicopters?

Yes. Please see our Maps page for more details.

Are private chartered flights available?

Yes, private chartered flights are available. Please contact our Charter Department at 908-474-9700 and you will be able to design any route you wish. 

How long are your tours?

Our Big Apple tour is approximately 15 minutes in length our New York New York tour is approximately 20 minutes in length.

Is parking available at the heliport?

The closest parking area to our Downtown Heliport is at South Street Seaport. We are a 5-8 minute walk from there.

Do you have gift certificates available for purchase?

All you have to do is purchase a product from our website and put the name of your recipient as the passenger.  You will then recieve an eticket with their name on it and you can forward to them however you wish.  If you would like to purchase a hard copy gift certificate and have it mailed to you or your recipient please call us at 1-800-542-9933 or email us at sales@libertyhelicopters.com so that we can process your order.  Additional shipping fees and a $5.00 gift certificate processing fee will be applied. All gift certificates are subject to a $40.00 per person heliport fee.

Do you provide photos for download that we can use for promotions?

Please email media@libertyhelicopters.com  for photo or media requests.

What happens if I buy a product and my flight is cancelled due to weather?

Liberty Helicopters will do our best to reschedule your tour for another date and time. If we cannot find an agreed upon date and time and you purchased the product through this website or by calling us by phone, we will refund you in full. If you purchased our product through a 3rd party or affiliate you will need to contact them directly to discuss refund options. Gift Certificates are non refundable and non transferable.

What is your cancellation and or refund policy?

Liberty Helicopters will not charge you for any date or time changes to an existing prepaid helicopter flight. Any cancellation of the outside of 24 hours of your flight departure date is subject to a $40.00 per person cancellation fee, any cancellation within 24 hours of scheduled date will result in full payment taken from your credit card. If passengers do not show up for their flight then the money paid in full is non-refundable. Liberty Helicopters, Inc reserves the right to upgrade, alter or terminate any or all of our flights due to security, weather or acts of God or for any other reason we deem necessary. If this happens and a new reservation date cannot be made then you will be refunded for full cost of your tour. Gift certificates are non refundable and non transferable.  Any refund request for non-scheduled tickets purchased from this website are subject to a $40.00 per person cancellation fee. 

Tickets are valid for 1 year from date of purchase unless otherwise stated.  If ticket is not redeemed within 1 year of purchase you may be subject to a price increase

Q. Are there any additional fees?

A. Yes there is a mandatory heliport fee of $40.00 per person which is payable at time of tour purchase.

What happens if there is bad weather the day of my helicopter ride?

Bad weather happens and our number one priority is keeping our customer’s safe. We will do our best to alert or contact you as soon as possible if your helicopter flight needs to be delayed or rescheduled.

Must I bring my photo identification with me?

Yes all guests are required to bring a valid photo id as follows: US residents must bring valid governement issued photo id.  Non US residents must bring valid government issued passport.

Disclosure:  Liberty Helicopters reserves the right to upgrade, alter or terminate any or all of our flights due to security, weather, acts of God, or for any other reason we deem necessary. Please be advised that unforseen circumstances may interfere with on time departures. Photos on this website do not necessarily depict the route that our flights follow. All  prices, duration’s, routes, fees, departure location and hours of operation subject to change w/o notice  Thank you.

When is the best time to Schedule my helicopter trip around NYC?

We recommend booking your helicopter tour during the beginning or middle of your trip to New York City. This way, in the event of bad weather, there is ample time to reschedule your helicopter ride.

Can children fly in the helicopter?

Yes! Children can fly on all of our helicopter tour options. Children are some of our favorite guests! Children less than 40lbs and under 2 years of age can fly for free, but must sit on an adult’s lap. All Children over the age of 2, regardless of weight, must sit in their own seat per FAA regulation and are full price.

What should I bring with me on my helicopter trip around NYC?

Passengers over 18 must bring a valid photo ID for check in before their helicopter tour. If you purchased your trip through a third party, you also must bring the printed version of your voucher. We recommend dressing in comfortable clothes as well as your favorite pair of sunglasses. Don’t forget to bring your camera or video camera to get some awesome aerial footage of your day!

Are any items not allowed on my helicopter tour?

All loose item like bags and purses are not permitted on the aircraft. We know that this is not always possible, especially when traveling, so we have lockers for rent at the heliport while you’re on your ride around New York City.

Can I take videos and pictures during my trip around Manhattan?

Pictures and videos on the ramp are strictly prohibited. However, we strongly encourage you to take photos once you’re in the aircraft and flying around NYC! We also offer printed pictures and a USB at the end of your tour. Don’t forget to tag us @libertyhelicopters or #FlyLibertyHelicopters

Will I go through a security check before the flight?

Yes. There will be a Liberty Helicopter representative that will scan you with a metal detector prior to entering into the heliport. Firearms, weapons, explosives and sharp objects are prohibited and will not be allowed inside. After this is completed you will be escorted to the check in desk to begin getting ready for your helicopter flight.

Can I smoke on my tour?

Smoking is prohibited on the aircraft as well at the heliport.

How close do the helicopters fly to the buildings?

Due to the strict regulations New York City has put on the Helicopter Tourism the helicopters are not permitted to fly over the buildings. All tours stay over the Hudson River.

If I don’t want to fly with strangers can I fly with just my friends and family?

We understand not wanting to fly with strangers which is why we offer private tours as well as our one of a kind Aerial Experiences, so you don’t have to!

Do you offer group discounts for helicopter tours?

Groups of 12 or more qualify for group helicopter ride discounts. Contact us today at 1-800-542-9933 to learn more!

Can I choose my seat for the helicopter flight?

Seats are assigned based on weight & balance of the aircraft in order to keep you and your loved ones as safe as possible. You can always request certain seats but we cannot guarantee the request will be met.

Is there a weight limit for the helicopters?

We have a weight limit of 300lbs (113kgs) per passenger. Guests over the weight of 250 may be subject to additional fees or the purchase of a secondary seat.

Can I fly in the helicopter if I’m pregnant?

Yes, you can fly when you’re pregnant. We recommend checking with your HealthCare provider for any concerns or questions you have.

Are the helicopters accessible to the handicap?

We ask that you give us a call ahead of time so we can plan your visit. Our loading crew is phenomenal and can accommodate the majority of people with limited mobility issues to give them and their companion the same experience as everyone else.

I use an oxygen tank as a medical necessity. Can I bring it on my flight?

Liberty Helicopters allows oxygen condensers as long as there is a clearly visible ‘D.O.T. Approved’ stamp/placard and are FAA approved.

Questions? We Can Help!