Q. Is it safe to purchase tickets on your website?
A. Yes We have a valid SSL Certificate and our website is completely secure for all of your purchases
Q. How many people can fly in your helicopters?
A. Our helicopters seat up to 5 and 6 passengers plus one pilot.
Q. What are your hours of operation?
A. Our Downtown Manhattan Heliport at 6 East River Piers, NY NY 10004 is open Mon-Sat from 9:00am - 6:30pm and Closed Sundays. For more Information please call 1-800-542-9933 or 212-967-6464.
Q. Do I need a reservation?
Effective Nov 1st 2016 Reservation Dept open Mon-Sunday 8am-6pm
Q. Do you ever have delays or interruptions to your scheduled flights?
A. Delays may occur more often then not during: 1) Our busy season from June thru December. 2) Government air restrictions and high profile government visits to NYC. 3) Inclement weather and the next flyable weather day. 4) Extreme heat, cold or windy days. 5) Holidays
Q. Is there public transportation to Liberty Helicopters?
A. Yes. Please see our Maps page for more details.
Q. Are private chartered tours available?
A. Yes, private chartered tours are available. Please contact our Charter Department at 908-474-9700 and you will be able to design any route you wish.
Q. How long are your tours?
A. Our Big Apple tour is approximately 15 minutes in length our New York New York tour is approximately 20 minutes in length and our Liberty Private Tour is approximately 20 minutes in length.
Q. Is parking available at the heliport?
A. The closest parking area to our Downtown Heliport is at South Street Seaport. We are a 5-8 minute walk from there.
Q. Do you have gift certificates available for purchase?
Q. Do you provide photos for download that we can use for promotions?
Q. What happens if I buy a tour and my flight is cancelled due to weather?
A. Liberty Helicopters will do our best to reschedule your tour for another date and time. If we cannot find an agreed upon date and time for your tour and you purchased your tour through this website or by calling us by phone, we will refund you in full. If you purchased our tour through a 3rd party or affiliate you will need to contact them directly to discuss refund options. Gift Certificates are non refundable and non transferable.
Q. What is your cancellation and or refund policy?
A. Liberty Helicopters will not charge you for any date or time changes to an existing prepaid helicopter tour. Any cancellation of tour outside of 24 hours of your tour departure date is subject to a $40.00 per person cancellation fee, any cancellation within 24 hours of scheduled date will result in full payment taken from your credit card. If passengers do not show up for their tour then the money paid in full is non refundable. Liberty Helicopters, Inc reserves the right to upgrade, alter or terminate any or all of our sightseeing tours due to security, weather or acts of God or for any other reason we deem necessary. If this happens and a new reservation date cannot be made then you will be refunded for full cost of your tour. Gift certificates are non refundable and non transferable. Any refund request for non-scheduled tickets purchased from this website are subject to a $40.00 per person cancellation fee. Any helicopter tickets purchased from this website prior to May 26th 2016 are valid until May 31st 2016 or will be subject to price increase.
Q. Are there any additional fees?
A. Yes there is a mandatory heliport fee of $35.00 per person which is payable at time of tour purchase. (effective 3/15/14)
Q. Should I call to check my reservation status on the day of my flight if the weather looks bad?
A. Yes it is always a good idea to check with us prior to your flight if the weather looks bad.
Q. Must I bring my photo identification with me?
A. Yes all guests are required to bring a valid photo id as follows: US residents must bring valid governement issued photo id. Non US residents must bring valid government issued passport.
Disclosure: Liberty Helicopters reserves the right to upgrade, alter or terminate any or all of our tours due to security, weather, acts of God, or for any other reason we deem necessary. Please be advised that unforseen circumstances may interfere with on time departures. Photos on this website do not necessarily depict the tour route that our tours follow. All tour prices, tour duration's, tour routes, fees, and hours of operation subject to change w/o notice Thank you.